← Software directory

Phone, chat & AI receptionists

Answering services and voice agents that take calls, book jobs and respond to leads.

Where AI fits: Most tools here put AI at the centre: voice agents that answer calls, collect the details of the job and book it, so a missed call is less likely to become a lost customer. A few pair AI with human receptionists.

Read the buyer’s guide: what to ask before you buy →

Avoca

avoca.ai

AI front-office platform for home and field service companies that answers calls, texts and web chats, books jobs, runs follow-up campaigns and scores calls for coaching.

AI Says its AI agents answer inbound calls, texts and chats, book jobs, include an emergency escalation step, sync bookings to the CRM and run SMS and call campaigns to win back customers.

  • Home service trades
  • Specialty trades
  • Roofers & exteriors
  • Remodelers
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Goodcall

goodcall.com

AI answering service and virtual receptionist for small businesses that answers calls, captures leads, books appointments and logs caller details, built and edited through an agent called Gabi.

AI Says its AI phone agent greets and qualifies callers, captures lead details, books appointments from a calendar, transfers calls and updates a CRM, and is created and edited by an assistant called Gabi from plain-language instructions.

  • Home service trades
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LeadTruffle

leadtruffle.co

Lead-response and booking platform for home service contractors that gathers paid and website leads into one inbox and uses AI to respond, qualify, follow up and text back missed calls.

AI Says its AI responds to inquiries, qualifies leads and books jobs across voice, email, SMS and web chat, using a knowledge base built from the customer's website and sales process.

  • Home service trades
  • Specialty trades
  • Roofers & exteriors
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Rosie

heyrosie.com

AI call answering service for small businesses that takes messages, answers questions from your FAQs, filters spam calls and, on higher plans, books appointments and transfers calls.

AI Says its AI learns a business from its website and Google Business Profile, answers callers and website visitors, takes messages, and on higher plans books appointments and transfers calls.

  • Home service trades
  • Specialty trades
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Ruby

ruby.com

Virtual receptionist and managed live chat service in which live receptionists answer calls and chat with website visitors on a business's behalf, including for roofers, plumbers, HVAC firms and contractors.

AI Says callers always speak with a human receptionist, and that AI works behind the scenes for call transcripts, sentiment analysis, robocall filtering and an assistant that helps receptionists find business information during calls.

  • Home service trades
  • Specialty trades
  • Roofers & exteriors
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Sameday

sameday.ai

AI phone answering and front-office platform for home services businesses that answers calls, books jobs, follows up with customers and syncs with field service software.

AI Says its AI answers inbound calls including after-hours and overflow, books and reschedules jobs, sends texts and makes outbound calls for follow-up, and scores calls against a playbook for coaching.

  • Home service trades
  • Specialty trades
  • Roofers & exteriors
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Smith.ai

smith.ai

Phone answering service offering AI receptionists, live human agents or a hybrid of both, with call intake, appointment booking and transfers; the company has pages for home services and contractor businesses.

AI Says its AI receptionist answers calls around the clock, qualifies callers, collects intake details, books appointments, transfers urgent calls with context, and screens for emergencies in home services.

  • Home service trades
  • Specialty trades
  • General contractors
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