Avoca
avoca.ai
AI front-office platform for home and field service companies that answers calls, texts and web chats, books jobs, runs follow-up campaigns and scores calls for coaching.
Overview
Avoca AI sells what it calls an AI front-office platform for service businesses. The company describes always-on agents that answer calls, fill the schedule and leave the team free to focus on the work itself.
Its site groups the product into three areas. Convert covers an AI customer service rep that books jobs around the clock, a self-service scheduler and web chat for site visitors. Win Back covers speed-to-lead responses, outbound campaigns aimed at past customers and an integration with Google Local Services Ads. Coach covers real-time call scoring, detection of missed follow-up opportunities, automated coaching for reps and an analytics dashboard.
Avoca lists a certified ServiceTitan app and shows House Call Pro and FieldRoutes badges among its integrations, and says it is SOC 2 certified.
Main capabilities
- AI rep that answers calls, texts and chats and books jobs
- Self-service scheduler and web chat
- Speed-to-lead response and outbound win-back campaigns
- Google Local Services Ads integration
- Call scoring and automated rep coaching
- ServiceTitan, House Call Pro and FieldRoutes integrations
Who it's for
Avoca says it serves home and field service companies, and its site lists HVAC, plumbing, electrical, pest control, roofing, garage door, home remodeling, restoration and several other service trades.
Pricing
Quote on request
Avoca's site doesn't list prices. The calls to action are to book a demo, and the demo page offers a personalized 30-minute walkthrough. The pages checked don't mention a free trial or a free plan.
As listed on Avoca's website in October 2026. Prices change; check with the company for a current quote.
The AI angle
Avoca says its AI answers inbound calls, texts and chats around the clock and books jobs, shows an emergency escalation step, and syncs bookings to the customer's CRM.
On the outbound side, the company says its agents run multi-channel SMS and call campaigns to re-engage past customers, and that AI also scores calls and flags coaching opportunities for staff.
Before you buy
Questions worth putting to Avoca, or any phone, chat & ai receptionists vendor, on a demo call:
- Does a person or an AI answer, and when does it hand off to a human?
- Can it book directly into my scheduling software or only take a message?
- How does it handle emergencies, after-hours calls and callers who are upset?
- Is pricing per minute, per call or a flat plan, and what counts as overage?
General questions from our Phone, chat & AI receptionists buyer’s guide, not claims about Avoca.
Alternatives to consider
Other phone, chat & ai receptionists tools in the directory, ordered by how many of the same audiences they list. This is overlap on stated audience, not a ranking or a judgment of which is better.
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LeadTruffle Lead-response and booking platform for home service contractors that gathers paid and website leads into one inbox and uses AI to respond, qualify, follow up and text back missed calls. -
Ruby Virtual receptionist and managed live chat service in which live receptionists answer calls and chat with website visitors on a business's behalf, including for roofers, plumbers, HVAC firms and contractors. -
Sameday AI phone answering and front-office platform for home services businesses that answers calls, books jobs, follows up with customers and syncs with field service software. -
Rosie AI call answering service for small businesses that takes messages, answers questions from your FAQs, filters spam calls and, on higher plans, books appointments and transfers calls.
This page summarises what Avoca says about its own product on its website, checked in October 2026. It is not a review, and listings are editorial: no company pays to appear. Spotted something out of date? Email newsroom@constructionindustry.ai.