Smith.ai
smith.ai
Phone answering service offering AI receptionists, live human agents or a hybrid of both, with call intake, appointment booking and transfers; the company has pages for home services and contractor businesses.
Overview
Smith.ai is a phone answering service that offers AI receptionists, live human agents, and a hybrid of the two. The company says it handles inbound calls, qualifies callers, books appointments, captures intake details and syncs call data to a customer's CRM or other systems. Its home page focuses mainly on law firms, but it also links to industry pages including home services and contractors.
On its home services page, Smith.ai describes a 24/7 receptionist service for HVAC, plumbing, electrical and contracting businesses. It lists structured intake covering service type, problem details, urgency and location, emergency triage on keywords such as gas leak or no heat, call summaries by email, Slack or text, and call recording and transcription.
The company says AI receptionists handle routine scheduling, general service questions and initial emergency screening, while live receptionists handle complex emergencies and dispatch coordination, and that the mix can be adjusted. Named integrations on that page include ServiceTitan, Salesforce, HubSpot, Calendly, Slack and Zapier.
Main capabilities
- AI, live-agent or hybrid call answering
- Structured intake and lead qualification
- Emergency triage and call routing
- Appointment booking and warm transfers with context
- Call recording, transcription and summaries
- CRM and field service software integrations
Who it's for
Smith.ai says it serves small businesses, enterprises, franchises, agencies and consultants, with law firms the focus of its home page. A separate home services page addresses HVAC, plumbing, electrical and contracting businesses.
Pricing
Free plan + paid tiers
Smith.ai's AI Receptionist pricing page lists a Free plan at $0 with 25 calls, then $3.00 per additional call; Pro at $150 per month starting at 75 calls and $2.00 per call; and Enterprise at $500 per month starting at 300 calls and $1.67 per call. The page lists the Free plan's 25 calls among the monthly included calls and does not describe it as a time-limited trial. Live-agent involvement is a separate per-call add-on and the human-first plans are priced on a separate page, which isn't summarised here.
As listed on Smith.ai's website in October 2026. Prices change; check with the company for a current quote.
The AI angle
Smith.ai says its AI receptionist answers calls 24/7 and identifies the caller type, qualifies leads against criteria the business sets, collects intake details, books appointments, and transfers complex or urgent calls to the business or a live agent with context.
For home services, the company says the AI handles routine scheduling and general service questions and performs initial emergency screening, with live receptionists taking over complex emergencies and dispatch coordination. It also says calls are recorded and transcribed, spam calls are blocked, and English and Spanish are supported.
Before you buy
Questions worth putting to Smith.ai, or any phone, chat & ai receptionists vendor, on a demo call:
- Does a person or an AI answer, and when does it hand off to a human?
- Can it book directly into my scheduling software or only take a message?
- How does it handle emergencies, after-hours calls and callers who are upset?
- Is pricing per minute, per call or a flat plan, and what counts as overage?
General questions from our Phone, chat & AI receptionists buyer’s guide, not claims about Smith.ai.
Alternatives to consider
Other phone, chat & ai receptionists tools in the directory, ordered by how many of the same audiences they list. This is overlap on stated audience, not a ranking or a judgment of which is better.
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Avoca AI front-office platform for home and field service companies that answers calls, texts and web chats, books jobs, runs follow-up campaigns and scores calls for coaching. -
LeadTruffle Lead-response and booking platform for home service contractors that gathers paid and website leads into one inbox and uses AI to respond, qualify, follow up and text back missed calls. -
Rosie AI call answering service for small businesses that takes messages, answers questions from your FAQs, filters spam calls and, on higher plans, books appointments and transfers calls. -
Ruby Virtual receptionist and managed live chat service in which live receptionists answer calls and chat with website visitors on a business's behalf, including for roofers, plumbers, HVAC firms and contractors.
This page summarises what Smith.ai says about its own product on its website, checked in October 2026. It is not a review, and listings are editorial: no company pays to appear. Spotted something out of date? Email newsroom@constructionindustry.ai.