Jobber vs ServiceTitan

Start with what they share. Both cover booking, scheduling, estimates, invoicing and payments. Both have a technician app. Both sell AI call answering as an extra.

The first difference shows up before you sign up. Jobber puts its prices on its site and lets you start a trial. ServiceTitan asks you to request pricing and book a demo. That tells you a lot about who each one wants as a customer.

Price, or the lack of it

Jobber publishes prices by plan and user count. Core covers one user at a list price of $49 a month with no commitment. The higher tiers cover 5, 10 or 15 users, extra users are $29 each, and teams of 16 or more are sent to sales. The 14-day trial gives you full access to Grow features and needs no card.

ServiceTitan lists three plans, Starter, Essentials and The Works, and not one dollar figure. Every plan has a Request Pricing button, and the page says pricing is per technician. It offers a demo, and the pricing page doesn’t mention a free trial.

Keeping the price off the page isn’t a sin. Software sold that way usually goes to bigger buyers, and ServiceTitan’s enterprise, franchise and private-equity offerings point in that direction. But if you want a number before you talk to anyone, only Jobber gives you one. If you go the ServiceTitan route, ask for the per-technician rate, what each plan leaves out and what every Pro add-on costs on top, and get it in writing.

Who each one is for

Jobber describes service pros in more than 50 industries and lists cleaning, construction and contracting, electrical, HVAC, landscaping, painting, plumbing, roofing and tree care. It doesn’t state a team size.

ServiceTitan names residential trades like HVAC, plumbing, electrical, roofing, garage door, septic and painting, and commercial trades like mechanical, refrigeration, and fire and life safety. Its commercial side adds service agreements, project management and a customer portal.

If you do commercial service work or run several locations, ServiceTitan is the one speaking to you. If you run a home-service crew, Jobber’s published tiers are easier to size up, and they stop at 15 users. A firm in the middle should ask each vendor how it handles a team of its size.

What’s in the box

Jobber groups its product into marketing and reviews, quotes and invoicing, and day-to-day operations: online booking, drag-and-drop scheduling with map routing, a client portal, two-way texting, job costing and expense tracking. It syncs with QuickBooks Online, lists more than 100 marketplace integrations, and shows card payments at 2.9% + 30¢.

ServiceTitan’s residential list includes call booking, dispatch, a field mobile app, payments, inventory, accounting and reporting. It sells Pro add-ons on top, including Marketing Pro, Contact Center Pro, Pricebook Pro, Fleet Pro and Dispatch Pro, and says it has 70+ pre-built integrations.

ServiceTitan lists more back-office depth, like purchasing, inventory and payroll, while Jobber folds marketing and review tools into the same product. My rule of thumb: if a dedicated office team handles parts and dispatch, weigh ServiceTitan’s list heavily. If the owner does it all, Jobber’s shorter list is the easier fit.

The AI add-ons

Jobber says its AI helps price jobs, suggest upsells and draft quotes, and lists AI Voice for hands-free updates, AI Chat for questions about your business data and a report builder. Its Receptionist, which answers calls and texts, is $29 a month.

ServiceTitan calls itself AI software for the trades. Its assistant, Atlas, gives technicians customer and equipment history and, with Field Pro, manuals and diagnostic help. Several Atlas features for the office are marked coming soon. The AI Virtual Agent sits under Pro products with no price shown, books jobs against dispatch-board availability and hands off to a person when needed.

I wouldn’t pay extra for either until I’d seen it handle my own calls. Ask each vendor for a live demo of the one feature you’d use every day, and for its price.

Where I’d start

Jobber if you’re an owner-led crew that wants a price and a trial today and runs quoting, scheduling and payments from one tool. ServiceTitan if you have an office team working the phones and the dispatch board, several locations or commercial work, and you’re ready to buy through a sales call.