Choosing field service & dispatch software
Field service software runs the daily loop of a service business: take the call, schedule the technician, quote, do the work, invoice and get paid.
Our own general advice, not a recommendation of any product.
Questions to ask on every demo
- How does scheduling and dispatch work for the size of my crew, and can technicians see their route on a phone?
- Can I send quotes with options and have customers approve and pay online?
- What are the payment processing fees, and can I use my own processor?
- Does it connect to my accounting software?
- Is pricing per user, per technician or by plan tier, and what pushes me into the next tier?
- What does it cost to add a technician or a second location?
What to watch for
- Per-technician pricing adds up as the business grows. Ask for a quote at the size you expect to be in a year, not today.
- Some features sit in higher tiers. Confirm the ones you rely on are in the plan you are quoted.
- Switching later means moving customer history, so check export options now.
If you are a small firm
If you are a solo operator or a small crew, look for plans priced by the user and a free trial, then run a real week of jobs through it.
Terms you will hear
- Dispatch
- Assigning a job to a technician or crew and sending them to the customer, often with a route and the job details on their phone.
- Field service management (FSM)
- Software for businesses that send technicians to customers: scheduling, dispatch, quoting, invoicing, payments and customer history.
The 8 tools in this category
Alphabetical. Tick “Compare” on the category page to put up to four side by side.
BuildOps AI Commercial contractor management software combining service dispatch, project management, financials and CRM for mechanical, electrical, plumbing and similar trades. Quote on request 
FieldEdge Field service management software for contractors, covering scheduling, dispatch, quoting, invoicing, payments and a technician mobile app. Quote on request 
FieldPulse AI Field service management software for trade and home service businesses, with scheduling, dispatch, work orders, estimates, invoices, payments and a mobile app. Quote on request 
Housecall Pro AI Business management platform for home service companies, with scheduling and dispatch, estimates, invoicing, payments and a mobile app. Published pricing Free trial 
Jobber AI Field service management software covering quoting, scheduling, invoicing, payments and client communication for service businesses. Published pricing Free trial 
Service Fusion AI Field service management software for trade contractors, with scheduling and dispatch, estimates, invoicing, payments, GPS tracking and a technician mobile app. Published pricing 
ServiceM8 AI Job management software for trades and service contractors, with scheduling, dispatch, online booking, quoting, invoicing and field payments on iOS and Android. Free plan + paid tiers Free planFree trial 
Workiz AI Field service management software for home service businesses, covering scheduling and dispatch, estimates, invoicing, payments, phone and messaging, and marketing. Quote on request Free trial