Probook
probook.ai
Front-office platform for home-service businesses such as HVAC, handling lead intake, calls, customer chats, scheduling and technician dispatch.
Overview
Probook is front-office software for home-service businesses that the company describes as an AI operating system built around dispatch. It handles the work between a customer's first contact and a technician arriving: taking calls and leads, checking bookings, filling the schedule and assigning technicians.
The platform is organized into four parts. One runs outbound campaigns to fill open schedule slots, reach recurring-service members and follow up on unsold estimates. A second captures inbound calls, web and aggregator leads and website chat. A third checks each booking against customer and equipment history before it reaches the board. The fourth assigns technicians to jobs through the day and keeps customers updated by chat.
Main capabilities
- Inbound call and web lead handling
- Outbound campaigns to fill open slots
- Follow-up on unsold estimates
- Booking checks against customer history
- Automated technician dispatch
- Customer chat and day-of updates
Who it's for
Probook is aimed at home-service companies, with examples on its site drawn from HVAC work such as cooling calls and AC maintenance. It addresses dispatchers, customer service reps, inside sales reps, technicians and operators, and its site speaks to multi-location companies, including groups that grow through acquisitions.
- Specialty trades
Pricing
Quote on request
Probook doesn't publish prices on its website; the site's call to action is to book a demo.
As listed on Probook's website in October 2026. Prices change; check with the company for a current quote.
The AI angle
Probook says its AI acts as a voice CSR that answers front-line, after-hours and overflow calls, responds to web and aggregator leads, and books customers through website chat. On the outbound side, the company says the AI runs ongoing campaigns toward a scheduling goal, sends promotions to selected customer groups and works open estimates.
According to Probook, its dispatch AI uses historical data and the live job board to reassign technicians to jobs in real time, sends customers updates through the day and replies to customer chats. The company also shows the system sorting jobs by type and equipment age and displaying forecast arrival times and revenue for each job, though its site doesn't explain how those forecasts are made.
Our coverage of Probook
This page summarises what Probook says about its own product on its website, checked in October 2026. It is not a review, and listings are editorial: no company pays to appear. Spotted something out of date? Email newsroom@constructionindustry.ai.